Refund policy

Terms and Conditions for paint work:

This is a purchase of a custom painted product by an independent artist (decentcustoms). Turn around time is 30 days depending on given project and order log. Updates on orders come at artists choosing, direct messages regarding updates will not always be answered. All Products are packaged properly and handled with care, Refunds or returns are not accepted.

Terms and Conditions for print work:

This is a purchase of a custom 3D printed product by an independent artist (decentcustoms). Your purchase will ship in periodical order in which it was received. Order ship-times may take longer depending on the backlog.Updates on orders come at artists choosing, direct messages regarding updates will not always be answered. All products are packaged properly and handled with care, Refunds or returns are not accepted.